FAQ
Plumbing Questions, Answered
Pricing & scheduling
How pricing and scheduling work
How much does a plumber cost in Memphis?
It depends on the job. We diagnose the problem first, then give you an upfront price for the work. You approve it before anything starts.
Do you charge by the hour?
No. We quote a price for the job, so you know the cost before work begins.
How do I schedule service?
Use our online scheduling form or send a message, and we’ll follow up to confirm a time.
What areas do you serve?
Memphis, Bartlett, Germantown, Collierville, Cordova, Arlington, Lakeland, Southaven and Olive Branch.
Emergencies
When something goes wrong
What should I do first if a pipe bursts?
Shut off the main water valve, usually at the meter box near the street or where the line enters the house. Then turn off the water heater and reach out.
What counts as a plumbing emergency?
Active water damage, sewage backing into the home, or no water at all. A slow drain or a drip can usually wait for a regular appointment.
How do I keep pipes from freezing?
Insulate pipes in crawl spaces and outside walls, disconnect garden hoses, and let faucets drip on the coldest nights.
Water heaters
Hot water questions
How long does a water heater last?
Most tank water heaters last 8 to 12 years. Tankless units often last longer with yearly descaling.
Should I repair or replace my water heater?
If the tank is leaking, replace it. If the unit is fairly new and a part has failed, repair usually makes sense.
Is a tankless water heater worth it?
It costs more upfront but delivers endless hot water and saves space. It makes the most sense for homes that run out of hot water.
Drains & sewer
Drain and sewer line questions
Why does my main drain keep backing up?
Tree roots, grease and aging clay or cast iron pipe are the most common causes in Memphis. A camera inspection shows exactly what’s going on.
Who is responsible for my sewer line?
Homeowners are usually responsible for the line from the house to the city connection.
Should I scope the sewer before buying a home?
For older homes or homes with large trees, a sewer camera inspection is inexpensive protection against a costly repair.